Delivery Options Overview

At Discount Oak Flooring, most flooring orders are delivered within 2–4 working days for orders placed before 12 noon, subject to stock availability and courier scheduling.

Flooring deliveries are usually sent via a pallet network and are kerbside only. This means the driver will deliver the goods as close as reasonably possible to the delivery address, but they will not carry flooring inside your property, upstairs, into garages, gardens or through narrow access routes.

Depending on the delivery provider, you may receive either a delivery-day notification or a more specific time window. Some couriers provide an estimated hour slot, while others confirm only the delivery date.

Samples are typically dispatched using a next-day service via Royal Mail, DX or another suitable courier.

1. Order the Product and Specify the Delivery Method

Please make sure your delivery address, postcode and contact details are correct. We or our courier may need to contact you about the delivery.

2. You Will Receive an Order Confirmation Message

Once your goods are prepared for dispatch, we will update you with delivery information where available.

3. Prepare for Your Delivery

Flooring packs are heavy and may require a two-person lift. We strongly recommend having someone available to help receive and move the goods safely once they arrive.

Please check that there is suitable access for a pallet delivery vehicle. Delivery is kerbside only, so you will need to arrange moving the flooring from the kerbside into your property.

4. Kerbside Delivery

Please inspect the delivery as soon as possible. If there is any visible damage, shortage or issue with the delivery, contact us promptly with photos so we can help resolve it.

Important Delivery Advice

Allow Time for Acclimatisation

We recommend allowing suitable time for your flooring to acclimatise on site before installation. Your fitter should advise the correct acclimatisation period based on the flooring type, site conditions and manufacturer guidance.

Do Not Book Installation Too Early

Please do not book your installer or fitting date until your goods have been delivered, checked and confirmed correct.

Discount Oak Flooring is not responsible for fitting costs, tradesperson charges, delays, missed appointments or other losses caused by delivery delays, courier delays, stock delays, incorrect site conditions or installation being booked before goods have arrived and been inspected.

Returns and Cancellations

For returns and cancellation information, please refer to our Returns & Refunds Policy.

FAQs

My order hasn't arrived yet. Where is it?

Most flooring orders are delivered within 2–4 working days for orders placed before 12 noon, subject to stock and courier availability.

Is flooring delivered inside my property?

No. Flooring deliveries are usually made by pallet network and are kerbside only.

Will I get a delivery time slot?

This depends on the courier. Some providers offer an estimated time window, while others confirm only the delivery day.

Is next-day delivery available on all orders?

Samples are usually sent on a next-day service using Royal Mail, DX or another suitable courier.

Do I need to be there to sign for delivery?

Yes. We recommend that someone is available at the delivery address to accept and check the delivery. Flooring orders are usually delivered by pallet network, and the courier may require a signature or delivery confirmation.

Should I arrange help for delivery?

Yes. Flooring packs can be heavy and may require two people to move safely. Please make sure someone suitable is available to help receive and move the goods.

Can I book my fitter before delivery?

We strongly recommend that you do not book installation until your flooring has arrived and been checked. We are not responsible for fitting costs or delays caused by installation being booked before goods are delivered and inspected.

Can I change my delivery date?

Contact us as soon as possible if you need to change your delivery date. If the order has already been dispatched or booked with the courier, changes may not always be possible and extra charges may apply.

What happens if I miss the delivery?

If no one is available to accept the delivery, the courier may need to rebook. A redelivery charge may apply, depending on the courier and circumstances.

Can I collect my order instead?

Collection may be possible by prior arrangement only. Please contact us before ordering if you would prefer to collect, so we can confirm availability, location and collection times.